Nabio Furniture Returns, Exchanges, and Refunds Policy

Nabio Furniture (A Division of Solution E-Force Inc.)

At Nabio Furniture, we are committed to providing quality furniture and ensuring your satisfaction. However, we understand that some situations may require a return, exchange, or refund. This policy outlines the applicable conditions.

1. General Conditions

  • All returns and exchanges must be pre-authorized by Nabio Furniture.
  • Return and shipping fees are the responsibility of the customer, except in the case of an error on our part or a defective product (see sections 3 and 4).
  • Items must be returned to our warehouse in Quebec, accompanied by the original invoice.
  • The product must be in its original sealed, intact, and unassembled packaging.
  • A full inspection will be carried out upon receipt to confirm eligibility for credit, exchange, or refund.
  • Nabio Furniture reserves the right to refuse any return that does not meet these conditions.

2. Voluntary Returns (change of mind – Furniture no longer desired)

  • The furniture is received in perfect condition but is no longer desired.

In this case:

  • Returns are accepted within 14 days of delivery.
  • The item must be returned in its original sealed, intact, and unassembled packaging.
  • After inspection and approval, a refund may be issued.
  • A 20% restocking fee will be deducted from the refund.
  • All return and shipping fees remain the responsibility of the customer.

Important: Once the packaging is opened or the item is assembled, no refund or exchange is possible.

3. Nabio Furniture Error (wrong color or wrong size)

  • Nabio shipped furniture of the wrong color or size.


In this case:

  • The customer must contact our customer service: commandes@nabiofurniture.com within 7 days of receiving the order.
  • The customer must have their original invoice.
  • The customer must detail the situation and provide photo evidence.
  • Following the agreement with Nabio Furniture, the item must be returned by the customer to the address provided by Nabio Furniture in the agreement, in its original sealed, intact, and unassembled packaging within 7 days of the agreement.
  • After inspection and approval, an exchange for the correct product will be made at no additional cost.
  • Return and replacement fees are entirely covered by Nabio Furniture.

4. Defective or Damaged Product

  • The furniture is delivered with broken panels, missing parts, or a manufacturing defect.


In this case:

  • The customer must report the problem to our customer service: commandes@nabiofurniture.com within 7 days of receiving the order.
  • The customer must have their original invoice.
  • Photos and a detailed description must be provided to validate the request.
  • Depending on the situation, Nabio Furniture may:
    • A - provide the missing or replacement parts,
    • B - replace the defective item,
    • C - or, if necessary, i.e., if the item is discontinued or out of stock for a prolonged period, proceed with a full refund.
  • Following the evaluation of the situation:
    • A - Nabio Furniture will send the missing parts to the customer.
    • B - If the entire item is defective, the item must be returned by the customer to the address indicated by Nabio Furniture in the agreement, in its original, intact, and unassembled packaging within 7 days of the agreement. After inspection and approval, Nabio Furniture will ship the new item to the customer.
    • C – For this option, the item must be returned by the customer to the address indicated by Nabio in the agreement, in its original, intact, and unassembled packaging within 7 days of the agreement. After inspection and approval, Nabio Furniture will process the refund to the customer.
  • Return and replacement fees are entirely covered by Nabio Furniture.

5. Exclusions

Damage caused by:

  • negligence,
  • misuse,
  • modification or incorrect assembly,
  • or an accident
    are not covered by this policy and do not entitle the customer to any refund, exchange, or repair.

6. Refunds

  • Approved refunds will be issued to the credit card used for the purchase, within a maximum of 30 business days following approval of the return.

7. Return or Exchange Procedure

  1. Contact Customer Service at: commandes@nabiofurniture.com within the prescribed time limits.
  2. Provide the order number, original invoice, and, if applicable, photos.
  3. Receive approval and return instructions.
  4. Return the furniture to the indicated warehouse, at the customer's expense (except in cases of Nabio Furniture error or defective product).
  5. An inspection will be carried out upon receipt to confirm eligibility.
  6. The refund, credit, or exchange will be processed according to the final decision.