Nabio Furniture Privacy Policy

Our Promise to Our Customers

At Nabio Furniture, we are committed to providing you with an exceptional shopping experience. This includes protecting your personal information. We recognize the importance you place on privacy and are committed to collecting, using, and disclosing your information only in accordance with this policy and with Law 25 on the Protection of Personal Information in the Private Sector (Quebec).

Our goal is to ensure responsible, professional, and respectful management of your information. In the rare event that you believe we do not meet your expectations, Nabio Furniture undertakes to address your concerns appropriately, fairly, and within a reasonable timeframe.

About Us

This privacy policy applies to Nabio Furniture, including its website, electronic communications, e-commerce activities, and associated services.

For the purposes of this policy, "we," "our," and "us" refer to Nabio Furniture. "You," "your," and "yours" refer to our customers, visitors, or anyone interacting with our services.

How, Why, and What Information We Collect, Use, and Disclose

Definition of Personal Information

Personal information means any information about an identifiable individual, excluding an employee's name, title, business address, and business phone number.

This information notably includes your contact details, payment information, purchasing habits, and preferences.

Purposes of Collection, Use, and Disclosure

We collect, use, and disclose your personal information only for specific and legitimate purposes, including:

  • Processing your online purchases.
  • Managing the delivery, pickup, and tracking of your orders.
  • Managing your customer account, preferences, and warranties.
  • Providing after-sales service, including returns, exchanges, and credits.
  • Communicating with you (confirmation, follow-up, customer service).
  • Informing you of promotions, new products, and services (if you consent).
  • Improving our products, services, and your customer experience.
  • Detecting and preventing fraud and ensuring the security of our systems.
  • Complying with our legal and regulatory obligations.
Information We Collect

Depending on your interactions with us, we may collect the following information:

  • Contact Information: name, address, phone number, email.
  • Order and Payment Information: billing and shipping address, payment type, purchase history.
  • Online Information: IP address, device used, pages visited, cookies.
  • Communications: requests sent via online forms, newsletters, contests, or promotions.
  • Photos, reviews, or content you choose to publish or share with us.

We always prioritize direct collection from you, but we may obtain some information from partners (e.g., address update for delivery).

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information for the purposes described above.

In certain circumstances provided by law, we may collect or disclose your information without your consent (e.g., legal inquiry, government request).

You can withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us via email at: info@nabiofurniture.com.

Cookies and Non-Identifiable Information

Our site uses temporary and persistent cookies to:

  • Improve navigation and remember your preferences.
  • Analyze site usage and optimize our content.
  • Measure the effectiveness of our marketing campaigns.

You can manage your cookie settings through your browser. Please note, however, that some features may be limited.

How We Use Your Personal Information

We may use your information to:

  • Process your orders, returns, credits, and warranties.
  • Respond to your inquiries and comments.
  • Inform you of product recalls, updates, or changes to our policies.
  • Improve our product offerings and personalize your experience.
  • Communicate promotions, contests, and programs to you, if you consent.
  • Protect our business, customers, and employees against fraud and abuse.

How We Protect Your Personal Information

Transmission, Storage, and Security

When you transmit your information to us (e.g., during an online payment), it is protected by security protocols such as SSL encryption.

We apply physical, electronic, and administrative security measures to protect your data against loss, theft, and unauthorized access.

Retention Period

We retain your personal information only for the period necessary to achieve the intended purposes, or for the duration required by law. After this period, data is securely destroyed or anonymized.

Your Rights

Under Law 25, you have the following rights:

  • Right to access your personal information.
  • Right to rectification in case of inaccuracy.
  • Right to withdraw your consent for certain uses.
  • Right to data portability, in a structured technological format.
  • Right to de-indexation or deletion in certain cases provided by law.

To exercise your rights, you can contact us at:
📧 info@nabiofurniture.com

Policy Changes

Nabio Furniture reserves the right to update this privacy policy at any time. Any changes will be posted on our website with a new effective date.

📌 Last updated: September 2025